Frequently Asked Questions
Everything you need to know about your Scotch & Soda experience.
What is your standard shipping policy?
We offer standard delivery within 3-5 business days. Free shipping is available on all orders over $150, while a flat rate applies to orders below that threshold.
How do I return an item I purchased online?
You can return any unworn items with original tags attached within 30 days of purchase. Simply use our online portal to generate a prepaid return label and drop it off at any authorized carrier location.
How can I find the right size for Scotch & Soda apparel?
Our collections often feature a slim, European fit. We recommend consulting the detailed size guide found on each product page to compare your measurements with our specific garment dimensions.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Are your products sustainably made?
At Scotch & Soda, we are committed to increasing our use of organic, recycled, and regenerative materials. Look for the 'Sustainably Sourced' label on our product pages for specific details on our eco-friendly initiatives.